Terms of use


The present conditions of sale aim at defining the contractual relations between Deremiens Chocolate Group (Rigistered at 26, Voie d'Orval, 6810 Prouvy in Belgium) and on the other hand, the professional or private buyer, as well as the conditions applicable to any purchase made through the internet merchant site http://www.deremiens.com

The general conditions are made available to the buyer on the page "conditions of sale" of the website.

The fact of placing an order implies the full and unreserved acceptance of the buyer to these general conditions of sale to the exclusion of any other document such as catalog, commercial proposals, prospectus, ...

The general conditions of sale will also prevail over all other general or particular conditions not expressly approved by Deremiens.com.

Deremiens.com reserves the right to modify its conditions of sale at any time. In this case, the conditions applicable will be those in force on the date of the order of the buyer.

The buyer must, before confirming any order, formally approve its adherence to the general conditions of sale by ticking the icon "I have read, understood and I formally approve the general conditions of sale."


The products offered are only those listed in the catalog published on the http://www.deremiens.com website within the limits of stocks available. Detailed information is given for each product (ingredients, capacity, ..).

Deremiens.com will under no circumstances be held responsible for errors or omissions. The photographs of the sold products are the most faithful possible but can not ensure a perfect similarity with the product offered for sale, in particular as regards the colors. Deremiens.com can not be held responsible for any differences between the photo and the actual product.

Deremiens.com can not be held responsible for damages of any kind that may result from a malfunction or misuse of the products sold and / or their packaging of any kind. p>

Deremiens.com guarantees that the product is produced in compliance with the strict quality and conservation standards in force on the territory where it is manufactured (ie Belgium).

Deremiens.com undertakes to make every effort to maintain the quality of the products as part of an obligation of means.


The prices displayed in the catalog are the prices applicable on the day of the order for the product excluding shipping and other related costs.

The price indicated in the order confirmation includes the price of the product as well as the transport and packaging costs (insurance, VAT, customs duty or any other local tax).

Prices are in Euros and may be changed at any time by Deremiens.com in the future. Special attention of the buyer is thus attracted so that it consults the table of the exact prices at the day of his order.

Prices quoted in another currency may be for information only.

Geographical area

The online sale of products presented on the site is allowed for buyers from all countries.


Orders at Deremiens.com are exclusively made through www.deremiens.com . Orders by mail, fax, email or telephone are not taken into consideration except exceptional circumstances (ex: site down ...).

For any order, the buyer must first identify himself. For this purpose, he will necessarily fill out a form made available to him for which he:

- Indicate all requested details or give his customer number if he has one. All data provided by the buyer, when encoding the information inherent to his order, engage him. Deremiens.com can in no way be held responsible for errors committed by the buyer in the wording of the address of the recipient of the order (delivery address, billing address in particular) and delivery delays or impossibility to deliver the ordered products that these errors could cause;

- Fill out the online order form giving all the references of the chosen products;

- Validate your order after checking it;

- will make the payment as expected;

- Confirm their order and payment by clicking on the icons provided for this purpose.

The confirmation of the order implies acceptance of these terms of sale, the acknowledgment of having perfect knowledge and waiver of its own conditions of purchase or other conditions.

All the data provided and the recorded confirmation will be worth proof of the transaction. Confirmation will be worth signing and acceptance of transactions. Any purchase order that the valid buyer constitutes an irrevocable acceptance that can be challenged only in cases limited in these general conditions to the article "Right of withdrawal".

Deremiens.com will communicate by e-mail confirmation of the registered order. If the ordered product is not available, Deremiens.com will inform the buyer immediately by email mentioning the delivery time which will be necessary depending on the arrival of the product.

If the given deadline does not satisfy the customer, he can then choose to modify or cancel his order.

Only legally able people can order.

Terms of payment

The price of the order is payable in cash by one of the means of payment offered on the site on the day of the order, namely by bank transfer or online payment. Online payment is fully managed and secured by Paypal or Hipay.

The order validated by the buyer will be deemed valid only when paypal or hipay has accepted the payment transaction. In case of refusal by the secure bank payment center, the order will be automatically canceled and the customer notified by email.

Transportation and Delivery

After confirmation of the order and acceptance of the payment of the transaction, Deremiens.com agrees to send the customer ordered products to the delivery address mentioned within a reasonable time. The reasonable time is defined according to the geographical zones of destination of the order (see detail on the site).

The delivery will be made by the company BPost or DHL: The choice of one of the two carriers must be made by the buyer when ordering online. No compensation may be requested from Deremiens.com or the carrier by the buyer in case of late delivery unless proven fault.

Upon receipt of the products ordered, the buyer or recipient must check the good condition of the product. In the event that a product is missing or damaged, the buyer or recipient must immediately make the necessary reservations to the carrier and send a registered letter within 48 hours to Deremiens.com (26, Voie d'Orval 6810 Prouvy - Belgium ) Or an email to the same company.

If a package is not received by the recipient due to the absence of the recipient or is withdrawn late or not removed (after notice of passage of the carrier), it will not result in any liability for Deremiens.com.

Right of withdrawal

In any case, there is no right of withdrawal when the product is made for the personal needs of the consumer and / or is no longer resalable because of the specificity of the product or the return period of the product.

In case of delivery in Belgium, the law of April 6, 2010, grants to the non-professional buyer the benefit of a withdrawal period of 14 days from the delivery of their order outside the cases covered by the previous paragraph.

Retention of title and liability

The transfer of ownership of the product takes place only at the time of full payment of the price. However, during the period from delivery to the transfer of ownership, the risk of loss, theft or destruction is the responsibility of the buyer. The non-performance of the payment by the buyer for any reason whatsoever gives Deremiens.com the right to demand the immediate return of the goods delivered at the expense and risk of the buyer.

The responsibility of Deremiens.com can not be committed for all the inconveniences or damages inherent to the use of the Internet network, in particular a break of the service, an external intrusion such as the presence of a computer virus or any fact qualified by force majeure in accordance with the case law.

The responsibility of Deremiens.com is in any case limited to the amount of the order and could not be blamed for simple errors or omissions that could survive despite all the precautions taken in the presentation of products.

Data privacy

The data provided by the buyer are protected in accordance with the law on the protection of individuals with regard to the processing of personal data.

Competent jurisdiction

All sales concluded by Deremiens.com are subject to Belgian law. The contractual information is presented in French and the proposed products comply with Belgian regulations. If necessary, it is up to the foreign buyer to check with the local authorities the possibilities of using the product he plans to order.

In case of dispute, only the Belgian courts are competent.